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Scanning Services FAQs

Frequently Asked Questions

To assist you in understanding our microfilm and document scanning process we have produced a list of the most commonly asked questions with answers below. Should you have any further questions please feel free to contact SunRise on 020 8255 2011 or via email at

Q. Why choose SunRise for your document and microfilm scanning solutions?

A. SunRise is a market leader in the production of scanning technology / hardware and   provides high quality scanning services.

  • SunRise do not use subcontractors for its scanning services
  • SunRise is certified with ISO 9001:2008 quality standard
  • SunRise only scan microfilm using our own market leading scanners
  • SunRise scanners provide true optical dpi output for high quality images
  • SunRise is the chosen supplier of choice for microfilm scanners and scanning services for many leading suppliers in the industry

Q. What are the benefits of digitally converting your documents and microfilm?

A. The benefits far out-weigh the investment with immediate advantages, including:

  • Eliminating the cost of unnecessary storage
  • Eliminating the threat of lost or misplaced documents
  • Saving time looking for information
  • Increasing customer service levels
  • Freeing up office space
  • Maintaining documents in their original format
  • Creating a back-up system for all paper documents
  • Retrieval of any document in seconds
  • Sharing information instantly with offices across the globe
  • Saving on paper and copying costs
  • Saving on hardware and maintenance costs such as microfilm readers
  • Providing disaster protection
  • Emailing, faxing or sharing any document from your computer

Q. What types of documents can be scanned?

A. We can scan almost any type of document and almost any size from a bus ticket to A0 sized plans and drawings.

Q. In what format should our documents be scanned?

A. SunRise can scan your documents in various formats including PDF, searchable PDF, Jpeg and multi-page Tiff. If you are unsure of the best type of format we can advise.

Q. How will I receive my scanned images?

A. We can provide your scanned images in a variety of ways and will discuss this with you if you are unsure. Delivery methods include:

  • CD or DVD
  • USB flash drive
  • Via email
  • Secure FTP (File Transfer Protocol)
  • Uploaded directly in to a digital workflow or ECM system

Q. Can you scan microfilm or microfiche?

A. Yes. SunRise has extensive experience in the digitisation of microfilm and microfiche. We scan all types of microforms including:

  • 16mm (simplex or duplex)
  • 35mm roll film
  • Jacket fiche (standard 16m, 35mm or combination fiche)
  • Diazo fiche
  • COM (Computer Output to Microfilm) fiche
  • Aperture cards
  • Photographic slides
  • X-Rays

Q. Our fiche library is made up of two sets of fiche, the master jackets and Diazo copies, which should I use for scanning?

A. If you have both the original jackets and the Diazo copies it is always best to scan from the master jackets rather than the diazo copies. This is advisable for two reasons, firstly the diazo copy is and 2nd generation copy of the original film and it is also the film most likely used on a daily basis and may therefore be damaged. It is also more likely the master jackets if unused will most likely be complete whereas the Diazo copies may have fiche missing?

Q. Will I be able to print images such as plans and maps at full size?

A. It is key to understand that when a company scans your film they are scanning the images based on their original size and aspect ratio, for example if the original image was A2 then it’s key that the image is also scanned at that size. In not doing so it could cause issues when viewing or printing at full size.

Q. Can you scan books?

A. Essentially we can scan any paper items including books, notebooks, diaries, magazines and newspapers.

Q. What is OCR and do I need it?

A. Often abbreviated OCR, optical character recognition involves the recognition and capturing of text from electronic images. Depending upon your requirements we can advise on this service and how it can benefit your organisation.

Q. What will SunRise do with our files at the end of the scanning project?

A. At the conclusion of your scanning project SunRise will either return the items to your offices. If the physical items are no longer required we can have the items securely destroyed.

Q. What if my documents are very delicate, can they still be scanned?

A. Yes. We can scan delicate papers and documents utilising a flatbed scanner which will help protect the document.

Q. Can I get my electronic documents named?

A. During the scanning process we can index your documents using one or multiple fields of information. For example we can capture a contract number, company name, dates etc.

Q. What if I need some of my information back whilst they are with SunRise?

A. This is not a problem, if you require a document or microfilm back we can either deliver the physical item back to your office or we can scan and deliver it electronically.

Q. What is Interpolation and why should I need to know if my supplier uses it?

A. Interpolation is used by some scanner manufacturers and is the manipulation of an image in order to increase the scanned dpi to a higher dpi by using software to guess where the additional pixels may need to go. SunRise however scan at True Optical Resolution which is the ability to have one pixel on the scanners camera for each pixel on your source image. This is attained by optically adjusting the focal length of the Lens and Camera to capture at true image resolution, not digitally scaling/interpolating the image to achieve the desired resolution. Scaling an image can create artefacts or image distortions that are not desirable, and can be very detrimental to image quality while also affecting the OCR ability. Some scanner manufacturers state that they have True Optical Resolution, when they in fact have no ability to adjust the optical path for different reduction ratios and DPI requirements. All they have is one fixed setting. Have you ever noticed if your LCD monitor is not driven at its native resolution, the image quality is very poor? That is because the image must be scaled to fit the monitor’s native resolution and pixels are dropped or added where needed. Scanners with fixed optical paths can only accomplish different resolutions by scaling or interpolating, which really means to add or remove pixels from the original image. The addition/removal of pixels not only can erode significantly the image quality and the OCR precision but also constitutes a manipulation of the original image that could be challenged in some legal applications.

Find Out More About Our Microfilm and Document Scanning Services

For more information about taking your organisation digital with our scanning services contact us via email correspondence at or call 020 8255 2011 to begin your digital journey.

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