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End User Training

Despite the simplicity of using the scanner, in order to maximize the potential of the scanning systems supplied by SunRise, we offer end user operator training courses which are held here at our facility in Wallington, Surrey. This fully comprehensive training provides the scanner operator with all the necessary knowledge and advice in how to get the absolute best performance from the scanner maximizing its potential to produce high quality digital images from all types of microfilm. Couple this with the refresher training available as part of one of our support agreements you can be assured of always getting the best results possible from your equipment.

Subject to agreement the training can be held at your own site should sending the operator to SunRise not be convenient, although we always recommend if possible holding the training here where there are no distractions from the day to day business.

In-House Engineer Training

At SunRise we recognize that a vast majority of our customers with the right training would be more than capable of looking after their equipment by utilizing their own in-house engineer. We therefore promote the idea by offering full and comprehensive engineer training for any organisation wishing to self maintain their SunRise equipment. The benefit of this approach is to reduce the overhead associated with hardware maintenance, in doing so reduce the overall total cost of ownership when investing in production scanners such as the SunRise. Couple this with an HSA from SunRise EMEA and you have your own on site engineer backed up with complete helpdesk support. With such a set up in place, in the unlikely event of a system failure, it can be fixed quickly and efficiently with a part being dispatched the same day if needed.

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